Today’s turbulent economic environment puts extra pressure on the management and staff striving to maintain those high standards with fewer resources. That added pressure often results in conflict in their business and personal lives, and takes a toll on performance.

How can managers and staff be their best in navigating these stormy economic seas? “INTEGRATED CUSTOMER SERVICE TRAINING” creates workshop custom-designed to give hospitality industry staff and managers enhanced knowledge. and tools for successfully managing difficult situations.

These workshops focus on real-life conflict situations faced by hospitality-industry professionals at work. Attendees “test-drive” their enhanced or newly acquired skills under the guidance of a professional conflict manager and a veteran of the hospitality industry. It’s a powerful training opportunity that introduces participants to a better way of being at work – TO LEARN TO SMILE – AND FLOURISH – IN THE FACE OF ADVERSITY.

www.ravenstaralliance.com

RICHARD VERHAGEN

“A Salt Spring based restaurateur, chef, food consultant and writer, Richard was most recently the general manager and executive chef at Moby’s Oyster Bar and Marine Grill after having owned and operated the extremely popular Raven Street Cafe for more than ten years. Richard’s love of fresh, local and sustainable foods is evident in everything he does, and his affection for the open flame is well known – if occasionally a little unnerving.” ~ Sip And Savour 2011

Richard and I have been pals and business partners for years. Soup to nuts, he is there for you if you need anything done in restaurants or hospitality.

www.richardverhagen.com

www.ravenstaralliance.com

Im pleased that Eric Peterson is part of my network. Eric is a professional freelance Filmmaker & Videographer serving Vancouver, Vancouver Island, the Gulf Islands and British Columbia. He has over 3 years of professional experience and a strong client base including, CTV/Bell Media, Chilliwack Chamber of Commerce, and the Trico Charitable Foundation to name a few. Eric currently has a few projects on the go, but is always available for freelance work, regardless of length or genre. You can contact Eric through his website – www.faultline.tv, by email at eric@faultline.tv or phone. He looks forward to working with you.