Today’s turbulent economic environment puts extra pressure on the management and staff striving to maintain those high standards with fewer resources. That added pressure often results in conflict in their business and personal lives, and takes a toll on performance.
How can managers and staff be their best in navigating these stormy economic seas? “INTEGRATED CUSTOMER SERVICE TRAINING” creates workshop custom-designed to give hospitality industry staff and managers enhanced knowledge. and tools for successfully managing difficult situations.
These workshops focus on real-life conflict situations faced by hospitality-industry professionals at work. Attendees “test-drive” their enhanced or newly acquired skills under the guidance of a professional conflict manager and a veteran of the hospitality industry. It’s a powerful training opportunity that introduces participants to a better way of being at work – TO LEARN TO SMILE – AND FLOURISH – IN THE FACE OF ADVERSITY.
Heavy Haulers
Dog’s Eye View
Clarity of Signal
Accountability and Democratic Process
Celebrating one of the Good Guys :
Smiling in the face of adversity.
Richard Verhagen
Eric Peterson
Conflict Management